Graduate Systems Engineer

The Graduate Systems Engineer role provides technical assistance to our customers. Success is based on high performance successful customer engagements with acceptable survey results.

Reports To

The Graduate Systems Engineer will report to the Operations Team Leader.

Responsibilities and Duties

  • ConnectWise manage usage - Entry, update of customer tickets.

  • 1st line call handling and ticket creation (catch and dispatch)

  • ConnectWise automate usage

  • ConnectWise connect/control usage

  • Accurate time management and ticket updates

  • Personal drive for continuous improvement

  • Customer site visits

  • Acquiring supplier quotations

  • Assisting customers with incident resolution

  • Incident resolution and project implementation

  • Active Directory user support administration

  • Exclaimer administration

  • SSL administration

  • Email communication to customers and management team

  • Backup checks

  • Backup recovery activities

  • Customer interaction, both remotely and onsite.

  • Personal development planning

  • On call support for customers with 24/7 support contracts through the managed rota

  • Switch administration

  • Access point administration

  • Firewall administration

  • Professional outsource services activities

Requirements

  • Education level: Business Degree is preferred but not essential

Specific Skills

  • Excellent Office Skills

  • Commercial, financial and operational awareness

  • Excellent communication skills

  • Personal characteristics

  • Full Driving License

Excellent People Skills

  • Experienced, credible, and capable of influencing others

  • Honest, reliable, resilient and adaptable with good judgement

  • Inspiring communicator, at all levels of the business

  • Well-presented and business-like, able to represent the company at external functions

  • Committed to delivering quality, customer satisfaction and upholding the values of the company

For more information or to apply for the role, please email your CV and cover letter to our HR department.

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