We know that a healthy IT system is the backbone of any business, and that people are at the heart of all successful organisations - and our solutions have been designed with this in mind.
We provide efficient, reliable and proactive services from our offices in Aberdeen, Glasgow, Edinburgh and Inverness, to help you achieve your business goals.
A wealth of experience
Around the clock support all year
A friendly and passionate team of experts
Unrivalled response rates
Whether you’d like a fully managed IT service, or you’d like to complement and enhance your in-house IT team, we are here to help. We will work hard to understand your challenges and needs, and propose the best solutions specifically for your business.
Our founder and owner started IT Hotdesk in 2009 after a long career in the energy industry. Gordon is responsible for setting the direction of the team, coaching & commercial activities within the business.
John has over 24 years of experience working in the IT Sector & is responsible for overseeing the entirety of IT Hotdesk's operations. From supply chain management and production to quality control and logistics, his strategic vision and operational efficiency play a key role in elevating our processes and optimising productivity.
Cyber Security Architect
An experienced cyber security expert with a demonstrated history of working in the information technology and services industry, AJ is skilled in cyber security, troubleshooting and 2nd/3rd level technical support.
Administrative Assistant & PA
Natalie has over 4 years of experience in the IT industry and is the first line of contact for our clients. She is responsible for dispatching tickets and managing the office, along with organising training and assisting with finances.
Marketing & Events Co-ordinator
Jane began working for IT Hotdesk back in 2017. She initially joined the company on a part time basis to support sales, business development and marketing functions. 5 years later, Jane plays a crucial role as she is responsible for planning, producing and supervising the execution of all events and marketing activities.
Operations Team Leader
Paul has worked in the IT industry for over 30 years, taking on various positions within several business sectors during this time. He started his career in Desktop Support, but has progressed to take on Team Leader and Supervisory Roles as his experience evolved.
Client Relationship Manager
Paul has recently joined our team as a Client Relationship Manager, after 17 years in both the energy and automotive sector where he exclusively directed and expanded high-value accounts. He is disciplined in supply chain procurement, account management and business development.
Darren began his career in IT in 2007 and has held various roles throughout, from first line through to management. He joined the IT Hotdesk team back in 2017 as a Systems Engineer and has been very involved in the company’s growth during this time. Darren is currently working towards obtaining his certifications in Cyber Security.
Sam has almost 10 years experience in the IT sector, starting from Helpdesk before moving up to his current role as Systems Engineer. He has a wealth of knowledge to best support our customers through their IT scenarios, through expert troubleshooting and technical support. Sam recently achieved an Azure certification and has expanded his knowledge in cloud technologies.
Ewan is an experienced Desktop, Server and Networking Engineer. His current role in the company is a Systems Engineer, and he enjoys expanding his technical knowledge by providing technical support and troubleshooting to support our customers.
Paul has an extensive career in information systems and technologies, with the provision of IT support and project implementations in various working sectors. He is detail oriented and strives to provide a solution to all problems that come in from client companies. Paul continues to expand his technical expertise as part of the IT Hotdesk team.
Derek has more than 15 year experience working in IT across a range of sectors including oil and gas, telecoms and military. He thoroughly enjoys learning new skills and always gets the opportunity to do so at IT hotdesk.
“We launched IT Hotdesk back in 2009, and since then we have grown our team of IT specialists across multiple cities in Scotland.
“We are very proud of the work we deliver, and the companies that have chosen us as their IT partner, and we are continually developing and evolving our solutions so that we can provide the best service possible.”