If you want to improve the efficiency and dependability of your IT operations, then using a managed service provider (MSP) could be the answer for you.
Sam Brown, one of our experienced systems engineers has written an interesting article on what exactly an MSP is, and the advantages it can bring to your company.
What exactly is an MSP?
“An MSP is a company that provides a service for its customers to maintain and operate your IT infrastructure and end-user systems, in a proactive and effectual manner, to assist your company in getting the best out of your systems – and in turn accelerate your business objectives.
“The level of this support is usually dictated on a subscription model and is agreed on a contractual basis, with service-level agreements that state the performance and quality metrics of their relationship with the customer.”
The advantages of using an MSP:
- Reduce operating costs
“An MSP can streamline its processes and focus its resources on delivering the services to each company on the scale required. This gives your company the opportunity to lower your costs appropriately.”
- Bring the best IT practices into your business
“MSPs strive to be on top of the latest developments in the field of IT. This allows them to deliver the best value to their customers, as well as maintain their advantage as a service provider over other companies offering the same services.
“This means the MSP will apply and use the latest technology, the best standards, and the newest key practices in their work for you. Using the processes and technology recommended by the MSP will mean that your company’s IT infrastructure will be best in class, and you will get maximum value for your business.”
- No need for an internal IT team
“Outsourcing your IT will help you to reduce capital expenditure, such as salaries for an entire IT team. You will also avoid having to worry about finding the right people and the right talent to be in an internal IT team.
“An MSP already has a pool of specialists that will have all the skills needed to support your infrastructure environment as and when required, to help you get the best value from your IT.”
- An MSP can scale to your business, to suit your needs
“An MSP can grow its services depending on the needs of your business. So whether you are growing and expanding your business, or have special requirements, your IT service provider can tailor its service level and support package to suit you.”
- Increase your company’s cyber security resilience
“An MSP will help you invest in the required infrastructure to defend your business from hacks, breaches, and loss of data. In the unfortunate event of a breach, your IT service provider will assist in securing the breach, potentially providing redundancy to allow continuation of business functionality and bringing your systems back up as quickly and safely as possible.
- Proactive support and quick response times
“Regardless of the level of service and support you require from an MSP, they will endeavour to provide you with the quickest possible response times, and be proactive in the work they deliver. This ensures you get the answers and the support you need, when you need it, and you can have the confidence that continuous improvements are being made to ensure your IT is best in class.”
How can IT Hotdesk help you?
“Here at IT Hotdesk, we have a pool of system engineers and cyber security specialists with years of experience, which will make your IT problems history. These engineers will work to ensure problems are quickly resolved, while our account managers will ensure that your overall IT strategy is supporting your business values, goals and objectives.
“If you want to move your business forward, it’s time to make that connection. Please contact us and we would love to show you how we can make a difference to your business.”
IT Hotdesk’s Mission
“We work hard every day to deliver an exceptional proactive IT service that will unlock technology solutions that will truly improve business performance and accelerate growth. We know that a healthy IT system is the backbone of any business, and we also understand that people are at the heart of any successful business. With this in mind, our combined passion for IT and genuine care for our staff and clients, IT Hotdesk will take steps every day to improve our business and yours and become your ultimate IT partner.”