The simplicity of switching IT providers

Improve your IT with a seamless switch to a team of experts

We onboard new clients every month, and transitioning to IT Hotdesk is very simple...

Step 1: Network assessment and risk report

One of our engineers will visit your business, assess your network and chat with members of your team to get a feel for how they currently operate your systems, and how well they are working. This will allow us to:

  • Generate a comprehensive overview of your infrastructure
  • Detect any potential problems you are facing
  • Create a consolidated risk report, which details all of our findings

Step 2: Quotation

As the risk report will detail exactly how many machines, users and servers your business has, we will use this information to provide you with an accurate quotation for managing your IT systems. This quotation will include:

  • A clear picture of what your month-to-month costs will be
  • The ways we would fix any issues or risks flagged in our report

Step 3: Onboarding

If you are happy with the quote and choose to switch to IT Hotdesk, we would solve the issues identified before onboarding you. Our onboarding process is very straightforward:

  • We will engage with your current IT provider for a handover, so we can get key information such as system passwords
  • We would then deploy our management software onto your machines, and arrange for the services we offer to be set up. If you have chosen any additional services, such as managed antivirus, patching or additional email security, we would deploy these during this stage too.
  • We would then move to conduct the technical configuration on our side, to finish setting up our systems.

Book a free consultation

Book a 30 minute Teams call with Gordon to discuss your IT needs.

  • Discuss your current IT challenges

  • Get specific advice and guidance for your business

  • Explore potential solutions and next steps

Gordon Christie
Managing Director
Schedule call

“I’ve been involved in onboarding all new clients at IT Hotdesk. We always endeavour to make sure everything is clearly explained and demonstrated to the teams we’re working with, and we work hard to ensure they fully understand what they’re getting from us, the steps we will be taking, and the level of service we can offer.

“People often think switching providers is stressful or risky, but it isn’t. We conduct our network assessment first to give us all the knowledge we need to enable our engineers to onboard our clients as efficiently as possible.”

Paul Finnie
Operations Team Leader

The benefits of switching to IT Hotdesk

Quick response times

Competitive rates

Both proactive and reactive service

Dedicated point of contact who understands your business

Team of experts focused on efficient, reliable and effective solutions

Switching your IT provider: FAQs answered by Paul Finnie

If you are interested in learning more about switching your IT provider read our blog with Operations Manager Paul Finnie. Discussing the most frequently asked questions we get in relation to transitioning to a new IT company

Read more

Speak to an IT expert in Aberdeen

Get in touch with our team of experts. They'll be able to:

  • Provide you with more information about our IT services

  • Answer any questions you may have

  • Discuss your requirements, and provide advice or guidance