8 reasons why Aberdeen businesses should outsource their IT support
A healthy IT system is the backbone of any business, and as a result, businesses increasingly rely on external IT to remotely manage and deliver IT support. In our latest blog post, we caught up with managing director Gordon Christie, to explore the different ways that businesses can benefit from outsourcing their IT.
1. It’s more cost effective
Outsourcing your IT support is highly-cost effective. The expertise provided, IT performance and ability to tailor your package means that you can get a much higher return on investment than using other avenues, such as investing in a permanent in-house IT team.
2. You can change your support to meet your business needs
At IT Hotdesk, we create a strategy that work for your business. This means that you can choose the exact services and skills that you need to invest in, and that you can scale up or down the service levels depending on your needs at the time.
This is ideal to ensure that your investment is spent efficiently and that your exact business requirements are met. If your business grows, your contract can scale as needed, meaning you don’t have to worry about quickly expanding.
3. Access to specialist skills and expertise
Hiring a professional IT support service will mean that a host of expert consultants are working on your business account.
They say that two heads are better than one, and at IT Hotdesk you get access to 15 industry experts, all using their own personal experience to come up with the perfect solution to your problems.
4. Continual development and improvement
At IT Hotdesk, we continually review and improve your IT strategy, identifying opportunities and new technologies that will increase the performance of your existing system.
5. Save on employment costs
With external business IT support, there’s no need to hire a permanent staff member to manage your IT in-house team.
This saves time and money in recruiting and hiring a team member, as well as meaning that there is no commitment to a permanent staff member – you can simply increase or decrease your retainer to suit your needs.
You also gain the advantage of having access to your IT support at all times, as opposed to being restricted by things such as office working hours, holidays and sickness.
6. Access to 24/7 support
Another key benefit of using an external provider is that you have access to an IT specialist 24 hours a day, 7 days a week. This is particularly important for customers who have offices in different time zones as you don’t have to consider your team’s working hours in your operation plans.
7. Release some resources
Quite often businesses will allocate the IT support to another member of the team who likes technology, but isn’t necessary an IT specialist. This is what I would call a false economy as the person in charge has a ‘day job’ and that they cannot complete when looking after any IT issues.
8. Streamline your operations
Following on from point 7, quite often when an employee who is not a specialist manages the IT they will have the wrong systems in place. Using our experience as guidance, our team can identify any areas of your IT system that may be underperforming and can be streamlined more efficiently.
Invest In Business IT Support Today
If your business is looking to invest in IT support, then our team can help! Our flexible IT support packages offer trusted, efficient professional services and guarantee high performance.
We work with your internal team to identify the factors impacting your IT system and design unique package solutions for your business to solve these challenges and grow. To find out how we can help you, book a free 1-2-1 consultation today.