Update from our Managing Director
Thank you for taking the time to read our first e-newsletter for 2013. Our plan is to send these out periodically to keep you updated on the latest IT News for Business.
During 2012/13 IT Hotdesk working from our purpose built offices in Westhill, gained our ISO:9001 accreditation and more recently added FPAL & Dell to our stable of partnerships. We have welcomed 3 new team members over the last few months and continue to secure new and existing long term engagements with customers.
Thanks again for reading and I look forward to seeing you in the coming months.
New Team Members
We are proud to announce that we have recruited 3 new employees recently and promoted within to meet demand for new and existing customers.
Richard Murray and Neil Taylor join IT Hotdesk as support engineers, increasing the availability of resource to support our clients nationally and internationally. Fiona McIver, Business Development Associate has also been hired to develop and account manage IT Hotdesk’s increasing client portolio.
We would also like to announce a promotion of Bruce Cooper to Service Desk Manager, to manage the day to day running of the customer service desk.
As you are all too aware backups are a critical component to running a successful IT Infrastructure. Businesses that suffer a data loss are only too aware of the need to have a robust backup and recovery plan.
There are a few ways to backup data but the most common is tape backups, where a tape drive and software configuration copy data periodically from the servers to the tape device. The disadvantages being that you need to change tapes in the drive, remove from site, replace historical tapes with new media to name a few.
To address these issues an alternative to tape backup is online backup. This is where the software copies the data periodically to storage held offsite. Important things to consider when adopting this technology is to understand the location and security of the data held. No one wants there data made available to third parties or government organisations without consent.
Over the last six months IT Hotdesk have been working on building a secure storage platform within the UK to support fully encrypted storage that only the customer can access. This has now been completed and several of our customers are already on the platform.