IT Hotdesk Invest £38,000 in Customer Service Management

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IT Hotdesk is pleased to announce that it has completed its deployment of its new service desk management system. The system is a fully scalable solution that allows us to manage the service levels that we commit with our customers. Tracking service requests, incidents, problems & project management within a single system.

Bruce Cooper of IT Hotdesk commented “Offering the best customer service is at the heart of our business, but managing customer’s technical systems and ensuring we deliver on our commitments makes IT Delivery that little more complex. Deploying a robust management system like ours gives us the edge we need.”

IT Hotdesk partners with the most respected brand names in the IT industry, such as Microsoft, Cisco Systems, Trend Micro and Citrix, to bring together high quality, complementary IT products and services.

Based in Westhill, 23 Abercrombie Court, Arnhall Business Park, IT Hotdesk provide IT management and support to companies based in the UK and Internationally. More information can be found at www.ithotdesk.com, by emailing fmciver@ithotdesk.com or calling 01224 511617.

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