IT Hotdesk value their employees as the most important asset in our business. We provide an extensive benefits package that includes work/life balance options, flexible working hours, company contributed pension scheme and performance related bonus scheme. In 2015 we launched the IT Hotdesk training program which includes not only technical skills training but also business skill training.
We are a fast growing organisation and preparing for future growth. Are you an ambitious, forward thinking high-achiever seeking continued personal growth and progression? Are you looking for a new challenge and ready to work on interesting projects? If so, send your CV to firstname.lastname@example.org
IT Hotdesk are a leading IT Technology Solution Provider, we have diverse lines of business including Managed IT Services, IT Project Delivery, Network/Server/Desktop Support, Online Backup Services & Disaster Recovery Solutions. Our clients look to us first to provide advice, insight, recommendations & support for their IT Systems & Solutions. Due to expansion and contract wins we are excited to be seeking to fill this full time position with a competitive salary package at our Aberdeen office.
This position will answer directly to the Technical Operations Manager located in our main office in Aberdeen. It is essential that you are a customer focused individual with the skill to effectively communicate at various levels within our customers organisation. In addition you will help support our customers using various remote support tools that will be at your disposal.
Required Technical Skills:
Microsoft Server Skills, All Versions, DHCP, DNS & HyperV
Good Understanding of Microsoft Applications, On-Premise Exchange & Office 365
Good Understanding of Managed Switching/Routing
Good Understanding of Network Attached Storage & RAID Storage Systems
Proven Track Record of IT Project Delivery
Client Facing Role & Ability to Understand SLA’s & Metrics
Be able to think quickly & make informed technical decisions whilst thinking about risk
Accepts Decision Authority & Responsibility
Manage SLA’s of Assigned Tickets
Liaise with Customers to Resolve Problems/Incidents
UK Driver’s License
£25,000 – £30,000