Jobs

IT Hotdesk value their employees as the most important asset in our business. We provide an extensive benefits package that includes work/life balance options, flexible working hours, company contributed pension scheme and performance related bonus scheme. In 2015 we launched the IT Hotdesk training program which includes not only technical skills training but also business skill training.

We are a fast growing organisation and preparing for future growth. Are you an ambitious, forward thinking high-achiever seeking continued personal growth and progression? Are you looking for a new challenge and ready to work on interesting projects? If so, send your CV to careers@ithotdesk.com


Position:

Technical Administrator Role & PA

Location:

Aberdeen Office

Description:

IT Hotdesk are seeking to fill a new role in the business. The Technical Administrator & PA will be responsible for Contract Administration, Document management, Client & Business Information Management, Travel Bookings & PA duties for the MD. The person will be efficient, discreet, flexible, self-motivated, organised and be an excellent communicator. They will be able to work under pressure and be able to deliver on key objectives.

See https://www.ithotdesk.com/jobs or email your CV to careers@ithotdesk.com

Required Skills:

Contract Administration
Keep on top of renewal dates, communicate renewals with clients, create new contracts, issue and check executed agreements, keep on top of contract increases.

Document Management
Manage the Template Library of Standard Emails/Process/Documents

Client Information Management
Client Onboarding
Monthly Billing Customer Asset/User Reports
Review of Assets Information & Categorisation of Same
Managing Warranty Renewal Items & Creating Projects around them

Business Information Management
Certification Management – ISO 9001
Managing Approved Suppliers Lists
Managing Customer Distribution Lists
Expedite Orders from Suppliers
Supplier non-conformance Management
Outlook Signature Amendments
On Call Calendar Management & Amending VOIP System On Call Diverts

Property Management
Manage Pull Car Maintenance, Mileage & Fuel

Travel Booking
Book Travel for the Technicians

Procurement
Sourcing & Ordering Stationary

PA Duties to MD
Diary Management
Contact Management
HR Details Management
Scheduling Meetings
Note Taking in Meetings
Typing Relevant Letters etc
Answering Calls

Salary:

Salary Depending on Experience

Position:

Systems/Server Engineer

Location:

Aberdeen Office

Description:

IT Hotdesk are a leading IT Technology Solution Provider, we have diverse lines of business including Managed IT Services, IT Project Delivery, Network/Server/Desktop Support, Online Backup Services & Disaster Recovery Solutions. Our clients look to us first to provide advice, insight, recommendations & support for their IT Systems & Solutions. Due to expansion and contract wins we are excited to be seeking to fill this full time position with a competitive salary package at our Aberdeen office.

This position will answer directly to the Technical Operations Manager located in our main office in Aberdeen. It is essential that you are a customer focused individual with the skill to effectively communicate at various levels within our customers organisation. In addition you will help support our customers using various remote support tools that will be at your disposal.

Required Technical Skills:

Microsoft Server Skills, All Versions, DHCP, DNS & HyperV
Good Understanding of Microsoft Applications, On-Premise Exchange & Office 365
Good Understanding of Managed Switching/Routing
Good Understanding of Network Attached Storage & RAID Storage Systems

Required Skills:

Proven Track Record of IT Project Delivery
Client Facing Role & Ability to Understand SLA’s & Metrics
Be able to think quickly & make informed technical decisions whilst thinking about risk
Accepts Decision Authority & Responsibility
Manage SLA’s of Assigned Tickets
Liaise with Customers to Resolve Problems/Incidents
UK Driver’s License

Salary:

£25,000 – £30,000